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Understanding Our Terms and Conditions

When you open an account with cermat 4d, you're entering into an agreement that protects both you and us.

Account creation rulesPayment method detailsWithdrawal verification steps
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cermat 4d Understanding Our Terms and Conditions
GET HELP ANYTIME

Reach Our Support Team About Terms

If you need clarification on any term, or want to understand how a specific rule applies to your account, our support team is here.

Email Support Write to [email protected] with your account email and specific question. We aim to respond within 24 hours on business days.
Live Chat Open the chat widget on our lobby between 09:00 and 22:00 WIB daily. Our team answers term questions and walks you through account steps directly.
Account Settings View a snapshot of your active terms inside Account → Security & Preferences. Changes to core terms will be noted there first.
KEEPING YOU SECURE

How We Protect Your Account and Data

Your account security and data privacy sit at the heart of our terms. We encrypt all deposits and withdrawals routed through DANA, OVO, GoPay and QRIS using standard financial protocols.

Data Encryption

All payment and account information is encrypted end-to-end. When you deposit via DANA, OVO, GoPay or QRIS, your payment details never touch our servers directly.

Withdrawal Verification

Every withdrawal is verified against your account history and identity. Funds clear to your registered payment account within one to three business days.

Session & Cookie Terms

We use session cookies to keep you logged in securely. Non-essential cookies can be managed via your browser settings; your core account function will not be affected.

Account Closure Rights

You can close your account anytime by requesting it in Account Settings or emailing [email protected]. Final withdrawal requests are processed before closure completes.

Data Retention

We keep your active account data for as long as your account exists, plus a retention period required by local financial regulations. You can request deletion of optional profile data.

Legal Requests

If a court or law enforcement requests your account information, we will notify you unless local law forbids it. You have the right to legal process for any such request.

Frequently Asked Questions About Our Terms

These questions come straight from players like you in Semarang, Makassar and across Indonesia who want clarity on how our terms work in practice. If you don't find your answer here, reach out to [email protected].

You can add, update or remove DANA, OVO, GoPay and QRIS accounts in your Account → Payment Methods section at any time. New payment methods are verified before you can use them for deposits. Existing withdrawal requests already routed to an old method will still complete to that account.

Withdrawal limits depend on your account age, verification status and local law. Check your Account → Limits page for your current thresholds. Daily caps are shown clearly before you submit. If you need a temporary adjustment, contact [email protected] with your reason.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within one to three business days after verification. Bank transfers may take slightly longer depending on your bank's processing time. You'll see a status update in your withdrawal history once it leaves our system.

Pending verification means our team is checking that the withdrawal matches your account profile and recent activity. This step protects you from fraud. It typically takes one to four hours during business hours. You can check progress in your Account → Transactions history.

Once two-factor verification is enabled, a second person would need access to your phone to log in, even with your email and password. We strongly recommend turning on this feature in Account → Security. If you suspect unauthorized access, email [email protected] immediately.

Your account remains open and your balance stays intact even if you don't play for months. Where local law permits, inactive accounts may incur a small monthly maintenance fee after 12 months. You'll be notified via email before any fee applies. You can reactivate your account anytime by logging in.

Our terms strictly forbid sharing your personal data with third parties for marketing or sale. We only share information with payment processors (DANA, OVO, GoPay, QRIS) and legal authorities where law requires. You can request a full audit of who has accessed your data by emailing [email protected].

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